Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition as received — unused, unworn, with all tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact.grabary@gmail.com
Returns must be approved before sending the product back.
Once approved, we will provide the return shipping address and instructions.

Items returned to us without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us within 48 hours if: 

* the item is defective
* the item is damaged
* you received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

We do not accept returns for:
Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care items (beauty products)
Hazardous materials or flammable liquids
Items on sale or discounted products
Items without original packaging
Used or tampered items

If you’re unsure whether your item is eligible, please contact us.

Exchanges

To exchange an item, return the original item first.
Once your return is approved and processed, you can place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved, your refund will be processed to your original payment method within 7–10 business days.
Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund approval, please contact us at contact.grabary@gmail.com